Services -

Each of the following 8 service categories should have a dedicated page with the listed content items.

Voice Solutions

Voice Server Software/Firmware Upgrades & Patching
Cloud telephony (hosted PBX, UCaaS)
VoIP (Voice over IP)
SIP trunking for businesses
Contact center solutions (CCaaS)
Unified Communications (Microsoft Teams telephony, Zoom Phone)
Fixed-line telephony (traditional landline)
Paging (Specializing in Valcom)
Over Head Music

Data Center Services

Security & Firewall
Data Circuits
Colocation (Colo)
Remote Hands & Smart Hands services
Equipment receiving, storage, and installation
Media/tape vaulting and rotation
Server installation and Configuration
Experienced with Unix and Linux CLI
Design, Implementation and Configuration
Rack and Stack of Servers, Equipment and devices

Wireless Network Services

Wireless LAN (Wi-Fi) Design & Deployment
Wireless Site Surveys (Predictive, Passive, Active)
WiFi Heatmaps
WiFi Trouble Isolation

Fiber Optic Services

Advanced fiber optic fusion splicing for commercial applications (data centers, telecommunications, utilities, construction)
Fiber optic testing services
Connector End Face Inspection: Visual examination of fiber connectors for dirt, scratches, or damage using microscopes or automated cleaners
Visual Fault Location (VFL): Uses visible laser light to locate bends, breaks, or macro-bends

Voice & Data Cabling

Design
Implementation
Termination and Certified Testing
Cabling Infrastructure Support (structured cabling audits/upgrades)
Copper (Cat5e/6/6A/7)

Desktop Support

Dedicated On-Site IT Desktop Support
Troubleshoot and resolve hardware, software, and network connectivity issues
Install, configure, upgrade, and maintain Windows/macOS computers
Hardware diagnostics, repairs, and part replacements (RAM, HDD/SSD, screens, batteries)
IT project support (PC refresh, Office 365 migrations, Windows upgrades)

Badging & Security Systems

Installation and placement of security cameras
Installation of badging for door access
Surveillance goal determination (deterrence, evidence, monitoring)
Property layout assessment and critical area identification
Camera type selection (dome, bullet, PTZ, turret, wireless, PoE, 4K)
Night vision selection (IR, full-color, starlight)
Storage method selection (NVR with HDD, cloud, SD card)

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– Network Support

– Voice Solutions

– Data Center Services

– Wireless Network Services

– Fiber Optic Services

– Voice & Data Cabling

– Desktop Support

– Badging & Security Systems

Smart Hands On-Site Professional Services and Support.
Sales of Voice, Data and Network Hardware are Available.
Support Includes, but is not limited to, the installation and trouble isolation of
Voice-Data-Fiber. Specializing in Cisco and Ubiquiti networks. Please see below for the services we provide.

Network Support

Troubleshooting routing and switching issues
Hardware Replacement
Software/Firmware Upgrades & Patching
VLANs, Trunking (802.1Q)
Spanning Tree Protocol (STP, RSTP, MSTP)
Switch Stacking / Chassis (VSS, vPC, MLAG)
Dedicated On-Site Network Support
Cisco (IOS, IOS-XE, NX-OS, Meraki)
Voice
Voice Server Software/Firmware Upgrades & Patching.
Cloud telephony (hosted PBX, UCaaS)
VoIP (Voice over IP)
SIP trunking for businesses
Contact center solutions (CCaaS)
Unified Communications (Microsoft Teams telephony, Zoom Phone)
Fixed-line telephony (traditional landline)
Paging (Specializing in Valcom)
Over Head Music.
Data
Security & Firewall
Data Circuits
Colocation (Colo)
Remote Hands & Smart Hands services
Equipment receiving, storage, and installation
Media/tape vaulting and rotation
Server installation and Configuration
Experienced with Unix and Linux CLI
Design, Implementation and Configuration
Rack and Stack or Servers and Equipment and devices.
Wireless Network Services
Wireless LAN (Wi-Fi) Design & Deployment
Wireless Site Surveys (Predictive, Passive, Active)
WIFI Heatmaps
WIFI Trouble Isolation
Fiber
Advanced fiber optic fusion splicing for commercial applications, including data centers, Telecommunications, Utilities, and Construction.
Fiber optic testing services for telecommunications, data centers, utilities, and other applications.
Connector End face Inspection: Visual examination of fiber connectors for dirt, scratches, or damage using microscopes or automated cleaners. Ensures low-loss connections and is a standard pre-installation check.
Visual Fault Location (VFL): Uses visible laser light to quickly locate bends, breaks, or macro-bends in fiber without disrupting service. Ideal for field troubleshooting in access networks.
Voice and Data Cabling
Design
Implementation
Termination and Certified Testing.
Cabling Infrastructure Support (structured cabling audits/upgrades)
Copper (Cat5e/6/6A/7)
Desktop Support
Dedicated On-Site IT Desktop Support.
Troubleshoot and resolve hardware, software, and network connectivity issues on desktops, laptops, and peripherals.
Install, configure, upgrade, and maintain Windows/macOS computers and standard software applications.
Perform hardware diagnostics, repairs, and part replacements (RAM, HDD/SSD, screens, batteries, etc.).
Support wit IT projects (PC refresh, Office 365 migrations, Windows upgrades, etc.).
Badging and security systems
Installation and placement of security cameras
Installation of badging for door access
Determine surveillance goals (deterrence, evidence, monitoring, etc.)
Assess property layout and identify critical areas to cover
Decide on camera types needed (dome, bullet, PTZ, turret, wireless, PoE, 4K, etc.)
Decide on night vision type (IR, full-color, starlight)
Choose storage method (NVR with HDD, cloud, SD card)